Calling back
Call or text (617) 644-4351. An assistant picks up first. Give your business name and the reference number the caller left, and you'll reach the person who called, or they'll get your message.
Why it's worth picking up
Our members are households that hand off their whole to-do list, not one errand. The member who books a cleaner through us in March needs a plumber in June and a caterer in December. Last month we called about 12,000 businesses for them. When a member needs what you do, we start with the businesses that picked up last time and did the job.
What we're usually calling about
- Booking, moving, or confirming an appointment or reservation
- A quote, or whether you serve an address
- Placing, checking on, or returning an order
- A question the customer couldn't get answered
- Hours, availability, what to bring
What helps
Availability, a price, a confirmation number, and who to ask for next time. With those, we don't have to call twice.
Need the customer on the line?
Say so. If your policy requires the account holder, we'll have the member join the call or contact you directly.
Calls from (857) 858-6131 are our AI assistant
It says so in its first sentence and asks before continuing. It calls for the same reasons a person would, from +1 (857) 858-6131. Prefer a person? Tell it, and a person follows up.
Questions
Who called me from 617-644-4351?
Duckbill. Someone on our team was calling for a member who wants to book, ask, order, or sort something out with your business.
Why is a Massachusetts number calling my business in another state?
Duckbill is in Boston and calls from one number everywhere. Our members are all over the US.
Why did you call more than once?
We didn't reach you, or the first call missed something. Call or text back once and it stops.
Is this a scam?
No. Same company, same number, since 2023. Ask the caller for the reference number, then call us and read it back.
Don't want calls from us?
Email support@getduckbill.com with the number you don’t want called. We stop, and we tell the member to contact you themselves.